4 docs tagged with "Chargeback"

Attach the documents that support the dispute before you submit it. Documents can only be added, replaced, or removed while the dispute is in draft. They become immutable the moment you submit.

A chargeback is the dispute process of the card networks. When your customer contests a transaction (an unauthorized charge, goods that never arrived, a refund that was never credited) and the issue cannot be resolved with the merchant directly, you raise a chargeback against the acquirer through the card network.

Create a draft dispute against the transaction your customer contests. Nothing is sent to the card network yet, so you can still edit the dispute or add evidence before submitting it.

Once the evidence checklist is satisfied, file the dispute with the card network. From here the evidence is locked and the case proceeds on the network's timeline.